Privacy & Data Policy

1. Our Commitment to Your Privacy

AussieLuckyGames Pty Ltd ("ALG", "we", "us", "our") is committed to protecting your privacy and complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Policy explains how and why we collect, use, store and disclose your personal information when you use our website and related services (collectively, the "Services").

If you have any questions about this Policy, please contact us using the details in Section 12.

2. Information We Collect

We collect the following categories of information:

• Contact & Profile Data: Name, residential address, email, mobile number, date of birth, and similar identifiers.
• Identity Verification Data: Scans or photos of government‑issued ID, signature, face‑match selfies, and documentation required for Know Your Customer (KYC) or Anti‑Money Laundering (AML) checks.
• Payment Data: Bank account details, partial card numbers (the full PAN is tokenised by our payment processor), transaction history, and payout preferences.
• Usage & Technical Data: IP address, device identifiers, browser type, pages visited, session duration, referral URLs, and interaction with emails or notifications.
• Location Data: Approximate geolocation derived from your device or IP address to validate eligibility under jurisdictional rules.
• Communications: Records of live‑chat, email or phone conversations for support, training and compliance.

3. How We Use Your Information

We use personal information to:

• Provide and operate the Services, including purchasing official lottery entries on your behalf.
• Verify your identity, age and location to comply with gambling regulations and AML laws.
• Process payments, manage your Lotto Points balance and fulfil withdrawal requests.
• Detect and prevent fraud, money laundering and other illicit activity.
• Communicate important account information, draw results and promotional offers (you can opt out of marketing at any time).
• Analyse and improve site performance, user experience and product offerings.
• Comply with our legal and regulatory obligations and respond to lawful requests from authorities.

4. Legal Bases for Processing

We process your personal information on one or more of the following legal bases:

• Your consent (e.g., receiving marketing communications).
• Performance of a contract (e.g., fulfilling your lottery ticket orders).
• Compliance with legal obligations (e.g., KYC/AML, gambling regulations).
• Our legitimate interests (e.g., fraud prevention, service optimisation) balanced against your rights.

5. How We Share Your Information

We disclose personal information only when necessary:

• Lottery Operators & Retail Partners: To submit your ticket orders and claim prizes.
• Payment Processors & Banking Partners: To facilitate deposits and withdrawals.
• Identity Verification Vendors: To confirm age and identity.
• Government & Regulatory Authorities: When required by law or to support investigations.
• Analytics & Marketing Providers: For site analytics and, with your consent, targeted promotions.

We never sell your personal information for monetary consideration.

6. Cookies & Tracking Technologies

We use first‑ and third‑party cookies, pixels and similar technologies to recognise your browser, improve site performance, remember preferences and measure marketing effectiveness.

You can manage cookies via your browser settings or opt‑out tools such as the AdChoices opt‑out page.

7. Data Storage & Security

We store personal information on secure servers located in Australia. We employ industry‑standard safeguards, including encryption in transit and at rest, two‑factor authentication for staff accounts and regular security audits.

8. Data Retention

We retain personal information for as long as necessary to fulfil the purposes outlined in this Policy and to comply with legal obligations. Typically, identity and transaction data must be kept for at least 7 years under AML legislation.

9. Your Privacy Rights

Subject to certain limitations, you have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or outdated information.
• Request deletion of your personal information (where legally permissible).
• Opt out of marketing communications at any time.
• Complain to the Office of the Australian Information Commissioner (OAIC) if you believe we have breached your privacy rights.

To exercise these rights, please contact us via Section 12.

10. International Data Transfers

Your personal information may be transferred to, and processed in, countries other than Australia (e.g., secure cloud hosting in Singapore). Where we do so, we ensure appropriate safeguards are in place as required by the APPs.

11. Responsible Gambling Statement

We support responsible play. See our Responsible Gambling resources and Section 9 of our Terms of Use for self‑exclusion tools.

12. Contact Us

Privacy Officer – AussieLuckyGames Pty Ltd

Email: [email protected]

Mail: PO Box 123, Sydney NSW 2001

We aim to respond to all privacy enquiries within 30 days.

13. Updates to This Policy

We may update this Policy from time to time to reflect changes in the law or our practices. We will notify you of material changes by email or through a site banner and provide the updated Policy on this page.